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Our Shipping Policy



*Due to COVID-19, shipping time can take longer than expected according to the actual situation. We are trying our best to improve processing time and make your packages safer.



Shipping Area

We currently only ship to locations within the United Kingdom and the United States but except some remote regions like Alaska, Hawaii and other overseas territories of the U.S. and the United Kingdom.

And we are trying to ship to more countries, please stay tuned.



Postage

Standard Shipping: Free Shipping for all orders in the UK. Free shipping for order(s) over $29.99 in the U.S.

Expendited Shipping: We charge £5 for order(s) in the UK. We do not offer Expedited Shipping Service in the U.S.



Courier

Royail Mail is taking charge of the final delivery in the United Kingdom. And packages will be shipped by UPS, USPS, FedEx or DHL randomly in the America.



Processing time

We need 12-48 hours processing time and then your order will be shipped. In very few cases, we can't within 48 hours, but we promise to ship it within 2 business days.



Processing time for Preorders

We will ship preorders according to the date we publish on our website and product pages. Generally, we will ship to you in 1 to 1 and a half months since you order.



Delivery Time

It's our goal to make sure your order is processed quickly and efficiently. Depending on the area, by Standard Shipping, in the U.S. the package will arrive in your hand within 4-9 days after shipment. In the United Kingdom, the package will arrive in your hand within 2-4 business days after shipment. The arrival time will be different according to the actual situation.


Standard Shipping

  • United States: 4-9 days
  • United Kingdom: 3-4 business days

Expendited Shipping

  • United Kingdom: 1-2 business days

 



How to Track Your Package

We will send you the shipping information by email. And you can track your package in Royail Mail, UPS, USPS, FedEx and DHL eCommerce official sites, or the website 17track.

Royail Mail: https://www.royalmail.com/

UPS: www.ups.com

USPS: www.usps.com

FedEx: www.fedex.com

DHL: https://webtrack.dhlglobalmail.com/

17Track for all couriers: https://www.17track.net/



For more shipping information, you could contact us by leaving a message at support@ugramo.com. We will get back to you in 24 hours.

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